What are the conditions of return of an article?
Who will pay the return expenses?
Refund Procedures
Refund delay
What if the product is delivered with defect?
Where will the product be delivered?
Delivery cost
Retailers
Delivery time frame for retailers
Delivery costs
Q: What are the conditions of return of an article?
R: The article must be returned in the original package. It should be in perfect condition, accompanied by all accessories, including the coupon or return which was include with the original invoice, duly filled out. We will not accept articles that have been damaged, are incomplete or have been soiled.
Q: Who will pay the return expenses?
R: The costs incurred for shipping are the customer’s expense. Original shipping and handling fees will not be refunded. After 7 days there will be a $ 120, 00 fees for every return made during the warranty terms & policy.
Q: Refund Procedures
R: Please contact our representatives by phone or email at the following: 514 696-1311 or toll free at
1-866-32 NIMBE (6 4243) or email at: info@nimbe.com Monday to Friday 8 h00 to 17 h00.
You have to send a detailed message via our web site for every product to be return. `See "Contact us” section on our web site.
Q: Refund delay
R: Please anticipate a maximum of 30 days from reception of notice for refund.
Q: What if the product is delivered with defect?
R: If defect is due to transportation or is not functioning with the first use under normal condition, within 5 days Nimbe Technologies will engage in the return of the product and will refund original shipping and handling costs as well incur the cost for the second delivery.
To join us please call one of representatives at 514 696-1311 or toll free at 1-866-32 NIMBE (6 4263) and email info@nimbe.com Monday to Friday 8 h00 to 17 h00
Q: Where will the product be delivered?
R: The product will be delivered to the address on the purchase order. Delivery only in Canada. Recipient will sign the delivery form. Unless otherwise communicated orders will be delivered by Fedex or by Canada Post. For in stock orders please anticipate a 2 week delay for the Montreal area (1 weeks outside Montreal) from the date your order has been validated by our office.
Q: Delivery cost
R: Costs are base on weight and distance. The average weight of the column is 16.5 kg. Delivery in Canada includes liability insurance. The average cost is between 15.00$ to 27.00$ plus GST and PST where applicable.
Q: Retailers
R: Welcome all retailers. Nimbe Technologies is the excusive Canadian authorized supplier for Valentin products.
Q: Delivery time frame for retailers
R: The under 48 hours term applies to in-stock products that are prepared, packaged and shipped within 48 hours after order validation, excluding week-ends and holidays. Please anticipate a delay of 2 weeks from the date of the order payment to the arrival at the port of Montreal. Outside the Montreal area please allow an extra week after validation (except for items for which a delay has been expressly stipulated at the time of order placement)
Q: Delivery costs
R: Costs are based on weight and distances. The average weight of the columns is 16.5 kg. In Quebec, GST and PST are applied to the total. Delivery in Canada includes liability insurance. The average cost is between 15.00$ to 27.00$ and applicable taxes.
